Embark on your AI adoption journey with help from a master orchestrator
By Ugo Orsi
In all my blog posts so far, I have been providing suggestions on how to expedite your AI adoption journey. I believe it is now time to describe what we are doing here at Digitate: Helping enterprises to become a ticketless business. Even though this is the same adoption journey that I have been describing, it has a different perspective; I’m turning my focus “lens” from outward to inward.
This is a major strategic project for Digitate because we will show how far our company can practically implement the ticketless vision. It will demonstrate how much we can leverage AI to run a company. Bottom line, we want to answer this question: Can Digitate be a company entirely AI-powered and yet human-driven?
Our approach: Let the machines handle the boring parts
The main principle of Digitate’s ticketless initiative is leveraging AI to perform any activity that does not require essential human skills. These activities are both reactive and proactive:
- “Reactive” applies to AI use cases that react to a situation, i.e. resolving a trouble ticket or a request. For example, removing and re-installing a damaged application, or resetting a password.
- “Proactive” activities are those AI use cases that forecast an undesirable situation and fulfill all necessary activities to prevent it. For example, anticipating that post-holiday sales will create excessive demands on the web server and making sure it won’t crash.
- What about the generative angle?
Together, they’re all the IT and business activities that can be executed by Standard Operating Procedures and don’t require either a strategic decision or a productive human interaction to be fulfilled. For example, we will let AI handle routine activities such as purchase order releases or security audit controls, but not purchasing negotiations or discussions with auditor teams.